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In March I watched the TV series “Mr Bates vs The Post Office”, and thought that it would be helpful to clear up some misconceptions...

With our words and body language, we can make others laugh and smile, or drive them to despair. In my work as a mediator and...

Once conflict has arisen, it can be very destructive. And once parties’ anger is aroused, it can be very difficult to bring conflict to an...

It is a fact of life that people fall out and conflict arises. When it does, what should the parties do about it? Resolving conflict...

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